Overview

Position Overview:

We are seeking a dynamic and self-motivated Program/Operations Coordinator in Monsey, NY (or hybrid from Lakewood, NJ). This role is responsible for managing the operations and development of our new Social Care program, overseeing a range of social care services across New York State (NYS). This is a unique opportunity for a skilled leader to help shape a grassroots program and play a pivotal role in expanding access to critical services for our clients.

Key Responsibilities:

Program Development and Management:

Lead the growth and development of the Social Care Services program, ensuring optimal functionality.
Create and implement programmatic policies, procedures, and protocols.
Collaborate with other leadership to integrate the Social Care Services program with existing company programs, ensuring clients access all eligible services.
Ensure compliance with all Social Care Services program requirements, including HR and training requirements and service delivery standard requirements, adhering to the program manual and guidance from governing entities and other leadership.

Team Leadership:

Hire, train, and oversee a team of screeners, navigators, and care providers.
Provide continued education and support to team members.
Service Coordination:

Coordinate with external partners and vendors to ensure effective provision of social care services.
Liaise with governing entities and stakeholders to represent the organization professionally and advocate for program needs.

Client Education and Outreach:

Educate clients on the benefits of the Social Care program and available services.
Ensure clients receive comprehensive support tailored to their needs and eligibility.
Operational Oversight:

Oversee billing submissions, ensuring compliance with program policies and procedures.
Monitor program performance and make improvements as needed to maintain high-quality service delivery.
Training and Education:

Complete comprehensive training and continued education on the Social Care Services program to stay updated on best practices and requirements.

Qualifications:

Strong organizational, multitasking, and communication skills.
Proven ability to develop and manage programs, including policy and protocol creation.
Experience coordinating with external partners and stakeholders.
Leadership skills to hire, train, and manage a team.
Familiarity with billing and compliance processes in program management is a plus.
Professional demeanor with the ability to represent the organization effectively to diverse audiences.

Compensation:

$70,000 – 75,00 commensurate with experience.

This is an excellent opportunity for someone passionate about operations management and social care to make a tangible impact in the non-profit sector.

Skills needed: ability to handle multiple projects simultaneously, administrative leadership, operations manager, policies and procedures, program development