Overview

A printing company is seeking a highly organized and customer-focused Administrative Assistant to handle customer service, order processing, and general office tasks.

This role is responsible for handling a variety of office tasks including customer service, order entry, order follow-up, filing, and tracking. The ideal candidate will be proactive, detail-oriented, and able to manage multiple tasks efficiently in a fast-paced environment. This role requires strong communication skills and the ability to work effectively with customers and the internal team.

Responsibilities:

• Respond to customer inquiries via phone and email, providing excellent customer service by addressing questions, concerns, and order status updates promptly and professionally.
• Accurately enter customer orders into the system, ensuring all details are correct, and prepare orders for production in line with company specifications.
• Monitor and track the status of orders, providing updates to customers on their order progress, ensuring timely delivery, and resolving any issues or delays.
• Maintain filing systems, both physical and digital, to store customer orders, invoices, and related documents in an easily accessible and efficient manner.

Skills required:

• Clear and professional communication skills, both written and verbal, to handle customer inquiries and interact with internal teams.
• Ability to manage and process orders accurately, ensuring no mistakes in order details, delivery dates, or documentation.
• Excellent organizational skills to manage multiple orders, track progress, and maintain accurate records in an organized filing system.
• A strong focus on providing outstanding service to customers, addressing their needs and inquiries effectively, and maintaining a positive customer relationship.

Requirements:

• Previous experience in an administrative or customer service role is a plus.

Location: Brooklyn, NY | Hours: Full-time | Salary: $25-28/hr | Job#890 |