Overview

RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES MAY INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.

• Build maintain customer relationships.

• Respond to phone and email booking requests.

• Answer inquiries pertaining to properties.

• Make and confirms reservations.

• Manage lead process, verifying all leads are addressed and processed in a timely manner.

• Conduct outbound calls to potential and existing customers by phone and email or as directed by management.

• Overcome technical and business objections of prospective customers.

• Emphasize salable features, quotes prices and credit terms and generates leases and appropriate paperwork.

• Follow through on all guest requests and activities until successfully completed.

• Monitor guest arrival process by providing move-in instructions, parking and additional requests as needed.

• Troubleshoot customer inquiries.

EDUCATION AND/OR EXPERIENCE REQUIRED Excellent verbal and written communication skills required. Computer proficiency required.

PREFERRED SKILLS: TO PERFORM THE JOB SUCCESSFULLY, AN INDIVIDUAL SHOULD DEMONSTRATE THE FOLLOWING COMPETENCIES. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

Ability to manage difficult customer situations with emotional intelligence, time management skills to promptly respond to customer needs, and ability to solicit customer feedback/apply the responses to improve service.

ADDITIONAL NOTES: *Commission Structure: 2% of direct Global Serviced Apartments net revenue (net revenue = total revenue – apartment revenue + utilities on accounts where you are the Inside Sales, Account Manager.